The Trouble With Software (and what to do about it)


Posted in Integration by Ernie Schell on September 17, 2011

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  1. Ernie Schell said,

    This article from eCommerce Times really gets to the heart of the matter: Why Businesses Need to Rethink Computing

  2. Ernie Schell said,

    Michael Dell is quoted in the current eWeek saying “The computer industry started out as a hardware business, but customers now are showing more interest in solutions [preconfigured combinations of hardware, software, and services]….Look at the example of a large hospital. What they really don’t need is IT. What they want are better outcomes for their patients. That means they need … tools like evidence-based medicine, health information systems, better accuracy of prescriptions, claims adjudication systems and affiliated physician systems.” All this is true — but why do I suspect that the “solutions” that Dell refers to are more likely to turn into black boxes with clumsy functionality? What do you think?

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